News
AIR SERV EMPLOYEE GOES ABOVE AND BEYOND DUTY TO
HELP QUADRIPLEGIC PASSENGER OVERNIGHT
WASHINGTON, D.C. - When a quadriplegic passenger flew into Washington Dulles International Airport, but missed catching his connecting flight, which was the last one of the day, customer service representatives searched to find someone to stay with him overnight. They were unable to get anyone from the nursing service to show up.
That is when Lewis Hardy, a baggage handler, stepped in. He acted as the gentleman's personal
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Ed Cleavenger, general manager of United Airlines, presents award to Lewis Hardy, right, in ceremony December 14 in Washington |
escort; taking him to the hotel and then helping him get cleaned up and fed. Lewis, who is a diabetic, also apparently went without his medicine to take care of this passenger. Lewis was recognized for his efforts with two roundtrip tickets, which he used to visit his family in Orlando.
\According to General Manager Ed Nelson, Lewis often stays well past his shift when it ends at 10:30 to watch oversized bags that missed their flights. "It is not uncommon for him to stay until 5:00 a.m." Ed said.
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