Passenger Services
Ticket Verification
Air Serv ticket checkers play an important role in airport security. It is
their responsibility to compare a passenger’s ticket flight information with proper photo identification. Though considered to be on the non-secured side of the checkpoint, this vital step is a key element in the TSA screening process. Checkers limit access through the checkpoint to the following people: passengers holding tickets with proper ID, FAA/TSA employees with identification, and airline and airport employees with proper badges. The ticket checkers also work in conjunction with TSA in helping control passenger flow into the secured area.
Our ticket checkers must meet and greet thousands of passengers in every given day. They must perform their duties with accuracy while maintaining a good customer service approach to security. They are the first step in providing the traveling public with a positive flying experience.
All our Air Serv ticket checkers are specially trained to pay diligent attention to detail. CHECK is our easy-to-remember program.
C ompare – match boarding pass name with ID name
H andle – feel ID to ensure no tampering
E xamine – compare ID photo with passenger’s face
C arry-on – ensure luggage size and volume meet local requirements
K indness – smile , be professional, use the phrase of day, be an ambassador
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Services
Thanks to Ether L. Nichols
Ms. Nichols was VERY helpful to me 12-30-04 on changing planes in Memphis. She was pleasant, professional, and caring. I appreciate her assistance.
Jonas B.
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